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Roman Responsible Gambling

Gambling is entertainment. Roman Casino operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer free support, and how to reach us directly. Roman holds a licence issued by the Curaçao Gaming Control Board (GCB) under licence number 5536/JAZ, held by Terdersoft B.V.

Our commitment

Roman Casino operates under the Curaçao Gaming Control Board (GCB), licence 5536/JAZ. Our licence conditions require age verification, KYC checks before first withdrawal, and the provision of responsible gambling tools including deposit limits and self-exclusion. Roman does not hold a UK Gambling Commission licence and is not integrated with GAMSTOP. If you are based in the UK, we recommend using GAMSTOP directly at www.gamstop.co.uk to register a national self-exclusion.

Tools available

You can access all of the following tools directly from the Responsible Gambling section of your account dashboard.

  • Deposit limits: set a daily, weekly, or monthly cap on how much you deposit
  • Loss limits: cap the amount you can lose over a chosen period
  • Session time limits: restrict how long you can play in a single session
  • Reality checks: receive on-screen reminders at intervals you choose, showing time spent playing
  • Time-outs: take a short break from your account for a defined cool-off period
  • Self-exclusion: close your account for an extended period, including longer-term or indefinite options

All limits take effect immediately when set. Increases to existing limits require a cooling-off period before they apply. To close your account entirely, contact our support team by email and we will process the closure on the same day.

Signs to watch for

Some patterns can indicate that gambling has moved beyond entertainment. These are facts, not judgements.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you originally planned
  • Gambling affecting time with family, friends, or work responsibilities
  • Borrowing money or using funds set aside for other purposes to gamble
  • Feeling restless, irritable, or preoccupied when not gambling
  • Concealing gambling activity from people close to you

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

Contact us

To request self-exclusion, adjust your limits, or ask any question about your account, contact our support team at [email protected] . Live chat is available 24/7 via the widget in the bottom-right corner of the site. Account closure requests made by email are handled the same day.